COVID-19 UPDATES

COVID-19 UPDATES

 

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6/15/20

Dear Member-Owners,

We successfully reopened the lobby last week and would like to remind all members of the new procedures to maintain the health and safety of staff and members.

  • New lobby hours are 9am-4pm Monday through Friday, closing for lunch from 1pm-2pm.
  • Drive-thru hours will remain 8am-4:30pm Monday through Thursday, 8am-5 pm on Friday, and closing daily for lunch from 1pm-2pm.
  • Clear plexiglass barriers have been installed at the teller line.
  • Floor decals have been installed to encourage social distancing.
  • We’ve removed everything from the lobby that can’t be appropriately sanitized.
  • Restrooms will be unavailable due to safety concerns.
  • The lobby will be limited to 3 member-owners at any given time. If you see that we’ve reached maximum capacity, we kindly request that you wait in your car until a member exits the lobby.
  • If you have friends or children with you, please consider using the drive-thru.
  • Sanitizing stations have been installed in the lobby for your convenience.
  • Staff will be disinfecting surfaces and equipment after serving each member.
  • Appointments are required for any nonstandard service, such as loans.
  • Staff will be wearing face coverings for your protection.
  • Members are encouraged to wear a face covering. If you do not wish to wear a face covering, please consider using the drive-thru.
  • Doors to the lobby will remain locked. Members will be asked to pull down their face covering for identification purposes prior to gaining access to the lobby.
Please visit our COVID-19 page to find the most current information as it relates to our efforts to protect our members, employees, and our community. We also encourage you to follow us on Facebook for timely updates. Thank you for your cooperation.

Sincerely,

Quaker Oats Credit Union Staff

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6/01/20

LOBBY SERVICE

In anticipation of reopening our lobby sometime in June, the following are changes in our procedures to maintain the health and safety of staff and members.
  • New lobby hours are 9am-4pm Monday through Friday, closing for lunch from 1pm-2pm.
  • Drive-thru hours will remain 8am-4:30pm Monday through Thursday, 8am-5 pm on Friday, and closing daily for lunch from 1pm-2pm
  • Clear plexiglass barriers have been installed at the teller line.
  • Floor decals have been installed to encourage social distancing.
  • We’ve removed everything from the lobby that can’t be appropriately sanitized.
  • Restrooms will be unavailable due to safety concerns.
  • The lobby will be limited to 3 member-owners at any given time. If you see that we’ve reached maximum capacity, we kindly request that you wait in your car until a member exits the lobby.
  • If you have friends or children with you, please consider using the drive-thru.
  • Sanitizing stations have been installed in the lobby for your convenience.
  • Staff will be disinfecting surfaces and equipment after serving each member.
  • Appointments are required for any nonstandard service, such as loans.
  • Staff will be wearing face coverings for your protection.
  • Members are encouraged to wear a face covering. If you do not wish to wear a face covering, please consider using the drive-thru.
  • Doors to the lobby will remain locked. Members will be asked to pull down their face covering for identification purposes prior to gaining access to the lobby.
We encourage you to follow us on Facebook for timely updates.

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4/29/20

WE’RE HERE TO HELP

If you or a family member are struggling to make your loan payments during the COVID-19 Pandemic due to:

  • Reduced work schedule
  • Lack of work
  • Illness
  • Caring for someone who is sick
  • Temporary or permanent layoff
  • Temporary or permanent shut-down
  • Unable to work because of quarantine

Please contact the credit union to discuss what relief options we have for you.
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AVOID SCAMS

The Federal Trade Commission is a great resource to stay up to date on the current scams related to the coronavirus. We would also encourage you to use the fraud prevention tools offered by the credit union.

Please contact the credit union if you need assistance setting-up any of these tools.

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4/2/20

The Iowa Credit Union Foundation’s Emergency Relief Fund will provide grants to individuals and businesses in Iowa that are being financially impacted by the pandemic. Apply for assistance.

We have received an overwhelming response from Iowans in need. Please consider a donation to the fund in order to continue our efforts.  Donate

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03/31/20

SKIP-A-PAY

To help all of our members who have been affected by the COVID-19 pandemic, we’re offering a Skip-a-Payment option for your April or May 2020 loan payment(s). This skip-a-payment is specifically designed for members who will be financially impacted by COVID-19. We’re waiving our $30 processing fee so there is NO charge to take advantage of this service. All you need to do is download, complete, and return the form to the credit union.

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03/18/20

Quaker Oats Credit Union Announces Response for Protection of Members and Staff During COVID-19

In an effort to protect our members and employees, and help prevent the spread of the Coronavirus (COVID-19), Quaker Oats Credit Union is announcing a temporary change to business beginning Wednesday, March 18, 2020.

Effective immediately, the lobby will be closed until further notice, however service via our Drive-Up will continue.

Drive-Up service Hours:
Monday-Thursday: 8:00 a.m.-4:30 p.m.
Fridays: 8:00 a.m.-5:00 p.m.

During this period, the lobby will be closed to all services other than appointments with loan officers, which must be made in advance. To make an appointment, please call us at 319-395-7060.

ACCESSING YOUR ACCOUNTS
Although we are suspending in-person services, as your trusted financial partner, we are prepared to service all of your financial needs during this time. We of offer a variety of online and mobile services to access your QOCU accounts, apply for loans and get the information you need — we encourage you to utilize them! If you need help using any of these services, please call us:

We do not anticipate ATM/debit or credit cards will be impacted in any way, so please use them for purchases and to get cash at thousands of Privileged Status ATMs.

WE ARE HERE TO HELP
If you find yourself facing financial difficulties due to the effects of the Coronavirus, please contact the credit union to discuss how we can help.

Please be assured that we will continue to monitor the environment in Cedar Rapids and make adjustments as necessary based on recommendations of government officials and the CDC as it becomes available. Please continue to monitor this page of our website for updates.

Thank you for collaborating with QOCU to help us do our part to fight the spread of COVID-19. Your health and the health of our employees and families is our greatest priority.

Sincerely,

Heather Lemke
CEO
Quaker Oats Credit Union