System Upgrade

WHAT'S GOING ON?

We’re upgrading our systems to provide ALL of our member-owners with the newest technology! The System Upgrade will begin on Friday, April 29, 2022, and is scheduled to be completed on Monday, May 2, 2022. The credit union will be closing at noon on Friday, April 29th, and closed the morning of Monday, May 2nd. We’ll open the drive-thru and telephone lines at noon on Monday, May 2nd.

Here are a few new features and services we think you are really going to like:

Improved Online & Mobile Banking
Online and Mobile Banking will have a new integrated look and function. Both platforms will look and function the same, plus you’ll be able to use the same login information for both.

NEW Remote Deposit Capture
You’ll be able to deposit checks by snapping a quick photo of the check using your cell phone or tablet.

NEW Electronic Signatures
The electronic signature feature will allow you to sign documents electronically.

PLAN AHEAD

 

All MEMBERS SHOULD DO a few simple things before the upgrade to avoid any service interruption.

  • Contact Information – Make sure your contact information is up to date.
  • Emails – Make sure you’re signed up to receive credit union emails. If you’re not receiving the monthly QuickNote, please sign up now.
  • QuickNote – Review your monthly QuickNote for important upgrade details.
  • Website – The website is your best source for updated instructions and details regarding the system upgrade.
  • Statements – Before 4/29, print historic statements because the new system will not contain statements before May 2022.  When the system upgrade begins on 4/29, this information will no longer be available.
  • Bill Pay – The Bill Pay system will be down during the system upgrade (4/29 to 5/2), and your current information will NOT transfer. 
    1. Record all bill payee information before 4/29 because your current payment information will not transfer to the new system.  You will need to re-enter all bill pay information, including the payee, address, and account number.
    2. Reschedule any online payments set to pay during the upgrade (4/29 to 5/2). We recommend you schedule online payments before or after the upgrade.
  • Debit Cards  – Your debit card may NOT work during the system upgrade. (4/29 to 5/2)
    1. Consider applying for a QOCU credit card as a backup form of payment.
    2. Have cash on hand as a backup form of payment.

IMPORTANT DATES

Monday, April 25th to Thursday, April 28th

FINAL HOURS to:

  • Print Historic Statements
  • Get cash for your backup payment method
  • Reschedule Online Bill Payments scheduled during upgrade (4/29 to 5/2)
  • Gather Payee Information from Online Bill Pay 

Friday, April 29th to Sunday, May 1st - SYSTEM UPGRADE

For the SYSTEM Upgrade, the credit union will be CLOSED from noon on Friday, 4/29, to noon on Monday, 5/2.

The following services will be DOWN until the System Upgrade is complete:

  • Home Banking
  • Mobile Banking
  • Online Bill Pay
  • Debit Cards
  • Shared Branching 

Monday, May 2 - System Upgrade is scheduled to be COMPLETED!

The credit union will be CLOSED until noon on Monday, 5/2. The drive-thru will REOPEN at noon, but the lobby will remain closed.

All services are scheduled to be available. We’ll update our website if we experience delays in restoring any services.

Now, you’ll need to:

  • Re-enroll in Home Banking.
  • Download the NEW Mobile App.
  • Re-enroll in Mobile Banking.
  • Re-enter all payee information and reschedule payments in Online Bill Pay.

If you were previously enrolled in eStatements, you will automatically be re-enrolled.

FREQUENTLY ASKED QUESTIONS

You can probably find the answer to any question you have regarding the System Upgrade here.

We’re upgrading our systems to provide ALL of our member-owners with the newest technology! The System Upgrade will begin on Friday, April 29, 2022, and is scheduled to be completed on Monday, May 2, 2022. The credit union will be closing at noon on Friday, April 29th, and closed the morning of Monday, May 2nd. We’ll open the drive-thru and telephone lines at noon on Monday, May 2nd.

The following are a few new features and services we think you are really going to like:

Improved Online & Mobile Banking
Online and Mobile Banking will have a new integrated look and function. Both platforms will look and function the same, plus you’ll be able to use the same login information for both.

NEW Remote Deposit Capture
You’ll be able to deposit checks by snapping a quick photo of the check using your cell phone or tablet.

NEW Electronic Signatures
The electronic signature feature will allow you to sign documents electronically.

PLAN AHEAD

The following are a few simple things ALL MEMBERS SHOULD DO before the upgrade to avoid any service interruption.

  • Make sure your contact information is up to date.
  • Make sure you’re signed up to receive credit union emails. If you’re not receiving the monthly QuickNote, please sign up now.
  • Review your monthly QuickNote for important upgrade details.
  • Print historic statements – The new system will not contain statements before May 2022.
  • If you use Bill Pay – record all bill payee information. Your current bill pay information will not transfer to the new system. You’ll need to re-enter all bill pay information, including address, and account number, into the new bill pay system.
    Reschedule any online payments set to pay during the upgrade (4/29 to 5/2). We recommend you schedule online payments before or after the upgrade.
  • Consider applying for a QOCU credit card as a backup form of payment during the upgrade.
  • Have cash on hand for backup payment method during the upgrade (4/29 to 5/2).

IMPORTANT DATES

Monday, April 25th to Thursday, April 28th

FINAL HOURS to:
Print Historic Statements
Get cash for your backup payment method
Reschedule Online Bill Payments scheduled during upgrade (4/29 to 5/2)
Gather Payee Information from Online Bill Pay 

Friday, April 29th to Sunday, May 1st - SYSTEM UPGRADE

For the SYSTEM Upgrade, the credit union will be CLOSED from noon on Friday, 4/29, to noon on Monday, 5/2.

The following services will be DOWN until the System Upgrade is complete:
Home Banking
Mobile Banking
Online Bill Pay
Debit Cards
Shared Branching 

Monday, May 2 - System Upgrade is scheduled to be COMPLETED!

The credit union will be CLOSED until noon on Monday, 5/2. The drive-thru will REOPEN at noon, but the lobby will remain closed.

All services are scheduled to be available. We’ll update our website if we experience delays in restoring any services.

Now, you’ll need to:
Re-enroll in Home Banking.
Download the NEW Mobile App.
Re-enroll in Mobile Banking.
Re-enter all payee information and reschedule payments in Online Bill Pay.

If you were previously enrolled in eStatements, you will automatically be re-enrolled.

FREQUENTLY ASKED QUESTIONS

You can probably find the answer to any question you have regarding the System Upgrade here.

  We’re excited to announce that on May 1st, we’ll be upgrading our systems to bring you the newest technology. The System Upgrade will change a few aspects of your account, so it is very important that you watch for communication with the bright blue and hot pink graphic above. We’ll use email, Facebook, and our website to share important details and instructions when actions are needed.
Here are a few things you can do in January to prepare for the System Upgrade:
  • Like and Follow “Quaker Oats Credit Union” on Facebook.
  • Update you and your family’s contact information at the credit union.
  • Make sure emails from contactus@quakeroatscu.com are going to your inbox and not your spam or junk.

Update Your Information